Customer Care Protection for products priced $1,501–$2,000 – Add up to 5 years of extended coverage on your product and its installation at Car Toys. If you keep continuous coverage for the full term and never file a covered claim, you get 100% of the plan price back as Car Toys in-store credit. The Lifetime Installation Guarantee is included and is only available with purchase of Customer Care Protection.
Plan Prices for Products $1,501–$2,000
1 Year: $100 | 3 Years: $300 | 5 Years: $500
Choose the plan that matches the price of the product you are covering. Covering more than one product? Add one plan for each product.
What's Covered
- Mechanical and electrical failures that occur during normal use, before and after the manufacturer warranty ends
- Diagnostics, removal and reinstallation of covered equipment by Car Toys or authorized service centers, with no deductible
- Free removal and reinstallation if there is ever a problem
- Car Toys Lifetime Installation Guarantee on qualifying installed products
- Access to customer service and nationwide authorized service partners for qualifying coverage
Free Extras With Your Plan*
- Free remote battery replacement*
- Free radar recalibration*
- Free tint replacement*
*Conditions apply. Ask your Car Toys store or email careprogram@cartoys.com for details.
Never Use It? Get 100% Back in Store Credit
Keep your plan for the full term without filing a covered claim and Car Toys issues in-store credit equal to 100% of the original plan price. For example, a 5-year plan on a $1,799 product costs $500. Go the full 5 years claim-free and you receive $500 in Car Toys store credit toward future products or services.
Credit is issued as Car Toys store value (such as a credit or warranty redemption card), is valid for up to 1 year after the plan expires, has no cash value, is non-refundable and must be used in-store (or where allowed online) before its stated expiration date.
Which Plan Do I Need?
| Coverage term |
Plan price |
Credit if never used |
| 1 Year |
$100 |
$100 |
| 3 Years |
$300 |
$300 |
| 5 Years |
$500 |
$500 |
Not the right price range? See all Customer Care Protection plans or view the full coverage options table.
Good to Know
- Designed for mobile audio, video and related electronics purchased and installed at Car Toys locations.
- The covered product must remain in your possession and installed in the original vehicle unless the plan explicitly allows transfer.
- Any claim filed under the plan (repair, replacement or settlement) uses the coverage and ends the money-back store credit benefit.
- All other Car Toys policies, including return, gift card and store credit rules, apply to credits issued under this program.
24/7/365 Coverage Service
Call 888-CAR-TOYS or email careprogram@cartoys.com for coverage service any time. No hidden charges or deductibles, simple claim resolution, 24/7 online claim support, a repair or replace guarantee, and full backing by A-rated insurance carriers.
Program DetailsFind a Store
FAQ
How do I pick the right plan?
Choose the plan that matches the price of the product you want covered, then choose 1, 3 or 5 years. This plan is for products priced $1,501–$2,000.
What happens if I never use it?
Keep continuous coverage for the full term with no covered claims and you receive 100% of the plan price back as Car Toys in-store credit.
Is there a deductible?
No. Covered diagnostics, removal and reinstallation have no deductible.
Does it include the Lifetime Installation Guarantee?
Yes. The Car Toys Lifetime Installation Guarantee on qualifying installed products is available only with purchase of Customer Care Protection.
How do I get service?
Call 888-CAR-TOYS or email careprogram@cartoys.com any time, 24/7/365. Bring your Care program receipt along with your product and install receipts.
Customer Care Protection covers eligible products purchased and installed at Car Toys locations. Plan price is based on the price of the covered product. Terms, conditions and exclusions apply; see the Customer Care Protection page or ask your Car Toys store for full details. Car Toys, 512 Strander Blvd, Tukwila, WA 98188.
