Return Promise
The Car Toys Promise
We strive to exceed your expectations as a Car Toys customer. If, for whatever reason, you are not satisfied with your purchase we will help you return it or work with you on finding the best fit.
Returns and Exchange Policy
All eligible products can be returned within 30 days of purchase, subject to certain restrictions detailed below. Simply choose your method of return with item in new, complete and original condition with receipt. We reserve the right to determine whether or how to process a return.
Return Instructions ▷▽ |
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In-Store Purchases |
![]() Pack up the item in brand new condition, complete with all contents and product packaging. ![]() Gather your receipt, or if unavailable we will attempt to locate your purchase in our system. ![]() Return your item to any Car Toys retail location. |
Online Purchases |
![]() Contact us for a Return Authorization Number (RA#) BEFORE returning any items to ensure a proper refund or credit. ![]() Pack up the item in brand new condition, complete with all contents and product packaging. ![]() Purchase postage and obtain a return shipping label. Make sure to cover over or cross out the original label. ![]() Ship back to Car Toys at : |
Eligible Products ▷▽ | |
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Item | Time Period |
Most Car Audio and Video Products | 30 days |
Portable Navigation, Radar Detectors, and Portable Video Products | 5 days from date of purchase (day of delivery for CarToys.com orders) |
Headphones | For in ear, visit manufacturer website All others: 30 days |
Items Damaged in Shipping | Report within 2 days |
Non-Eligible Products ▷▽ |
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Important Considerations ▷▽ |
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Refund Details
Shipping Costs
On-line Orders/Pick Up in Stores
Purchase & Delivery
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