We strive to exceed your expectations as a Car Toys customer. If, for whatever reason, you are not satisfied with your purchase we will help you return it or work with you on finding the best fit.
Returns and Exchange Policy
All eligible products can be returned within 30 days of purchase, subject to certain restrictions detailed below. Simply choose your method of return with item in new, complete and original condition with receipt. We reserve the right to determine whether or how to process a return.
Incomplete items may be non-returnable or subject to a restocking fee
All refunds will be processed in the same form as the original payment. Cash refunds over $150.00 will be issued in the form of a check within 14 business days. Refunds to credit/debits cards can only be issued to the same card used for the original purchase. Financed/Lease to own credits will be posted to the finance/lease to own company to be refunded within 7 to 10 days based on the status of your account.
Restocking Fee: A restocking fee of 20% or more may be charged for merchandise returned without original packing materials, boxes & parts.
Due to the special nature of ordering non-stocked merchandise, special orders may not be returned for refund or credit. Special orders are covered under the manufacturer's warranty. Deposits for special orders that Car Toys is unable to cancel are not refundable.
No cash will be issued for purchases made with a Car Toys Gift Card, promotional card or warranty redemption card. A store credit will be issued which is redeemable up to 90 days after issue. Store Credit may be used toward any merchandise or services at Car Toys.
The buyer is responsible for all shipping costs, including a $15.00 fee for FREE shipped returned items. If the initial cost of shipping is greater than the fee, then the buyer would be assessed the full charge if an item is shipped and the buyer refuses delivery or it is deemed undeliverable, the full shipping cost will be taken out of the refund.
On-line Orders/Pick Up in Stores
All orders are held for 5 days without special arrangement. Orders without special arrangement that are not picked up will be cancelled. Please contact your local Car Toys if additional days are needed.
Purchase & Delivery
For more details on purchase and delivery, click here.