Return Promise

 

The Car Toys Promise

We strive to exceed your expectations as a Car Toys customer. If, for whatever reason, you are not satisfied with your purchase we will help you return it or work with you on finding the best fit.

 

Returns and Exchange Policy

All eligible products can be returned within 30 days of purchase, subject to certain restrictions detailed below.  Simply choose your method of return with item in new, complete and original condition with receipt. We reserve the right to determine whether or how to process a return.

 
 

Call Us
1-888-CARTOYS (1-888-227-8697)

   

Return Instructions  

In-Store Purchases

Pack up the item in brand new condition, complete with all contents and product packaging.

We may include a deduction on refunds for incomplete returns.

Gather your receipt, or if unavailable we will attempt to locate your purchase in our system.

Return your item to any Car Toys retail location.

Locate a Store

Online Purchases

Contact us for a Return Authorization Number (RA#) BEFORE returning any items to ensure a proper refund or credit.

Pack up the item in brand new condition, complete with all contents and product packaging.

We may include a deduction on refunds for incomplete returns.

Purchase postage and obtain a return shipping label. Make sure to cover over or cross out the original label.

We recommend that you get a tracking number for proof of delivery.Visit USPS or UPS for more information.

Ship back to Car Toys at :

Distribution Center
4104 C St. NE, Suite 100
Auburn, WA 98002

Your refund should be complete within 2-5 days. If you do not see it after that time period, please contact us and let us know!

 
Eligible Products  
ItemTime Period
Most Car Audio and Video Products 30 days
Portable Navigation, Radar Detectors, and Portable Video Products 5 days from date of purchase
(day of delivery for CarToys.com orders)
Headphones For in ear, visit manufacturer website
All others: 30 days
Wireless Phones  
T-Mobile Phones 14 days for returns
30 days for exchanges on defective units
30 days thru 1 year: exchanged utilizing T-Mobile customer care
Verizon Phones 14 days non-defective items
Defective items 14 days thru 1 year: covered under manufacturer's warranty.
AT&T Phones 14 days
Pre-Paid Phones 30 days: Verizon and AT&T
14 days: T-Mobile
Items Damaged in Shipping Report within 2 days
 
Non-Eligible Products  
  • Special Orders (non-stocked merchandise)
  • Labor, delivery, or installation services and fees
  • Insurance Replacement merchandise (including replacement dashes/bezels, ashtrays, armrests, glass repair, etc.)
  • Gift Cards/Promotional Cards
  • Items that are damaged or abused
  • Incomplete items may be non-returnable or subject to a restocking fee
  • Cut wire(s)
 
Important Considerations  
Refund Details
  • Refund check(s) will be processed and mailed after approximately 14 working days. All refunds which were originally paid in the form of cash or check are in the form of check; cash refunds from the store are not authorized for amounts over $150. If the purchase was paid by debit card or was financed, the original account will be credited.

  • Restocking Fee: A restocking fee of 20% or more may be charged for merchandise returned without original packing materials, boxes & parts.

  • Due to the special nature of ordering non-stocked merchandise, special orders may not be returned for refund or credit. Special orders are covered under the manufacturer's warranty. Deposits for special orders that Car Toys is unable to cancel are not refundable.

  • No cash will be issued for purchases made with a Car Toys Gift Card, promotional card or warranty redemption card. A store credit will be issued which is redeemable up to 90 days after issue. Store Credit may be used toward any merchandise or services at Car Toys.


Shipping Costs
  • The buyer is responsible for all shipping costs, including a $15.00 fee for FREE shipped returned items.  If the initial cost of shipping is greater than the fee, then the buyer would be assessed the full charge if an item is shipped and the buyer refuses delivery or it is deemed undeliverable, the full shipping cost will be taken out of the refund.


Wireless Policies
  • Wireless phone customers should refer to their carrier service agreement and Car Toys secondary agreement concerning refunds, credit, and cancellation fees.

  • When returning a mobile phone or device with a plan, you are responsible for ensuring that your service is cancelled with the carrier. If you don't cancel your service, you may incur additional charges from your carrier. All carrier charges are your responsibility.


Purchase & Delivery
  • For more details on purchase and delivery, click here.
 

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