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Car Toys Returns

 
 

 

The Car Toys Promise

We strive to exceed your expectations as a Car Toys customer. If, for whatever reason, you are not satisfied with your purchase we will help you return it or work with you on finding the best fit.

 

 

Returns and Exchange Policy

All eligible products can be returned within 30 days of purchase, subject to certain restrictions detailed below.  Simply choose your method of return with item in new, complete and original condition with receipt. We reserve the right to determine whether or how to process a return.

 
 
 

Call Us
1-888-CARTOYS (1-888-227-8697)

   

Return Instructions  

In-Store Purchases

Pack up the item in brand new condition, complete with all contents and product packaging.

We may include a deduction on refunds for incomplete returns.

Gather your receipt, or if unavailable we will attempt to locate your purchase in our system.

Return your item to any Car Toys retail location.

Locate a Store

Online Purchases

Contact us for a Return Authorization Number (RA#) BEFORE returning any items to ensure a proper refund or credit.

Pack up the item in brand new condition, complete with all contents and product packaging.

We may include a deduction on refunds for incomplete returns.

Purchase postage and obtain a return shipping label. Make sure to cover over or cross out the original label.

We recommend that you get a tracking number for proof of delivery.Visit USPS or UPS for more information.

Ship back to Car Toys at :

Distribution Center
4104 C St. NE, Suite 100
Auburn, WA 98002

Your refund should be complete within 2-5 days. If you do not see it after that time period, please contact us and let us know!

 
Eligible Products  
ItemTime Period
Most Car Audio and Video Products 30 days
Portable Navigation, Radar Detectors, and Portable Video Products 5 days from date of purchase
(day of delivery for CarToys.com orders)
Headphones For in ear, visit manufacturer website
All others: 30 days
Wireless Phones  
T-Mobile Phones 14 days for returns
30 days for exchanges on defective units
30 days thru 1 year: exchanged utilizing T-Mobile customer care
Verizon Phones 14 days non-defective items
Defective items 14 days thru 1 year: covered under manufacturer's warranty.
AT&T Phones 14 days
Pre-Paid Phones 30 days: Verizon and AT&T
14 days: T-Mobile
Items Damaged in Shipping Report within 2 days
 
Non-Eligible Products  
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