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Note7 Exchange Program

 

Update as of September 15th:

 

Samsung has announced a voluntary recall and exchange program on certain Galaxy Note7 devices in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The affected devices were sold in the U.S. before September 15, 2016. Since the affected devices can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down and immediately exchange it using the U.S. Note7 Exchange Program. Through the exchange program, you can:

 

  • 1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016; or

  • 2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or

  • 3. Visit Car Toys to obtain a refund.

 

Please visit Samsung's website or your local Car Toys store to determine if your Note7 must be replaced through this program.

 

 


Initial Post on September 2nd:

 

Earlier today, Samsung announced that it has stopped sales globally of the Galaxy Note7. Car Toys has suspended sales of the device pending receipt of replacement inventory.

 

We are working closely with Samsung as they finalize details of their exchange program for the Note7, and we want to make sure Car Toys customers are taken care of as Samsung works to resolve this issue. Starting immediately, customers who are concerned about using the Note7 have these options:

 

  • 1. Customers can, but are not required to return the Note7 for a full refund.

  • 2. Customers can exchange the Note7 for a GS7 or GS7 edge

  • 3. Customers can keep their Note7 and exchange for a new Note7 when new inventory arrives

 

 

 

Customers that participated in the Samsung Promotion (free 256GB Memory Card, Fit2, or Netflix) do not need to return promotional items with the Note7.

 

We will be updating this page as we receive details. For more information, see Samsung's statement here: https://news.samsung.com/global/statement-on-galaxy-note7.